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Jr. Veeva CRM Analyst


Location: Plainsboro, NJ
Job Category:

Location:  Plainsboro, NJ

Duration: 2 years 

Description:

U.S. Citizen or Green Card Only 

Job Role: Business Support – Field Systems 

• Become proficient at understanding Business Intelligence & CRM systems functionality and business rules to support systems team as a subject matter expert 
• Generate and run Veeva reports 
• Supports Veeva CRM LCM activities include release management, inquiries management, and issue management. This includes determining improvement and technological advancement to systems as well as coordinating RFPs, gathering requirements and working with IT and vendors on actual systems development and deployments 
• Be the subject matter expert of Veeva CRM and partner with Field Systems Training and Communication lead to provide training content and execute training strategies 
• Participate in systems release User Acceptance Testing 
• Investigate and respond to Field Systems related Field Inquiries 
• Manage and track incidents status with IT 
• Provide systems demonstrations for stakeholders as needed 
• Assist in creating documentation for process improvements and new systems requirements 
• Manage system access for field and home office users 
• Proactively identify systems changes and develop requirements 
• Manages Veeva SIT/Demo/Production environments in partnership with IT 
• Assist in creation and summary of user satisfaction surveys 
• Provide ad hoc assistance to Field Systems team as needed 


Minimum Requirements: 
• A minimum of 3-5 years of progressive experience required in CRM, Sales Operations, BI, or Analytics within the Pharmaceutical industry 
• A Bachelor’s degree or equivalent, relevant experience required 
• Experience in Veeva or Salesforce.com a must 
• Experience with BI tools such as Qlik preferred 
• Advance proficiency with MS Office Tools 
• Experience from working on large scale systems projects within the Pharmaceutical industry highly preferred 
• Experience with Training and Communication preferred 
• Proven ability to manage multiple projects in a matrixes environment 
• Is proactive, hard-worker and above all else get things done 
• Ability to translate business requirements to technical requirements.


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