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Project Coordinator


Location: Boston, MA
Job Category:

 

 Project Coordinator

Responsibilities:

  • Responsible for handling all enterprise customers’ IT submitted through EOTSS Hosting Services System in ServiceNow.
  • Providing excellent customer contact on service scheduling, pricing, and the status of Service Requests
  • Creates and manages Business Application Review (BAR) of written proposals and cost estimates of requested hosting services items. Experience with ServiceNow, Access DB a plus…
  • Monitors and maintains all open service requests orders. Follows up with cross functional teams and customers as necessary.
  • Ensures and verifies that EOTSS hosting tickets have assignments, and are being closed timely.
  • Monitors and enforces policies and procedures according to EOTSS policies and procedures.
  • Keeps the requestor informed about the progress of his request via direct contacts and system updates.
  • Participates in handovers between the different teams and promptly raises and resolves any issues within delegation.

 

Qualifications:

  • B.S. in Computer Science, Business Administration, Finance and Accounting, Government or equivalent degree/experience.
  • Minimum of 2 years or relevant experience working in Help Desk setting, customer service environment and supporting IT business processes, planning, scheduling, and managing budgets   
  • Good knowledge of MS Office applications and agile with systems and processes preferred
  • Interest in telecommunication field, cloud hosting is an advantage

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