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Skype Support

Location: Raleigh , North Carolina
Job Category:

Develop and modify communications and network solutions within existing client environments
Create project documentation, including design, build and operations guides
Conduct and oversee systems and component integration testing and user acceptance testing
Develop and execute change management strategy to accompany solution, including creation of tools, processes and documentation
Use and manage offshore resources, and occasionally manage project components and junior-level resources.
About you
You are eager to work on the latest Skype for Business technologies and to help clients use the latest unified communications technologies to bring global work-forces together and create new ways of working.

Your technical skill set likely includes:
Experience in Skype for Business deployments and migrations, unified communications solutions, network design, network protocols and voice over IP (VOIP)
Experience with session initiation protocol, video conferencing systems, network assessment and troubleshooting, load balancing and virtualization
Proficient with Windows PowerShell and other scripting languages
Experience with technology project design and delivery.

Your business skills likely include:
Experience interacting with external clients, global teams and offshore staff
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Solid written and spoken English skills
You likely have a Bachelor’s Degree in computer science, computer engineering, management information systems, information technology, or a similar field. An equivalent combination of education and experience may substitute for a degree.
Within two years of your hire date, you will likely attain your Microsoft Certified Solutions Associate certification in Windows Server and your Microsoft Certified Solutions Expert certification in Server Infrastructure. Highly valued are Microsoft Certified IT Professional, Microsoft Certified Technology Specialist, Microsoft Certified Master, Premier Support for Lync Partners and other networking or Skype for Business-related certifications.

Experience in designing, deploying, and supporting enterprise networks and unified communications solutions. Some management or supervisory experience is preferred but not required.
Experience in Skype for Business deployments and migrations, unified communications solutions, network design, network protocols and voice over IP (VOIP)
Experienced with administration of: Windows Server, Skype/Lync, and other Microsoft server and desktop technologies.
Understanding of: TCP/IP networking technology (switch, router, firewall), Reverse Proxy, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions.
Experience in troubleshooting of Skype/Lync platform systems, VoIP interconnections, SIP telephony, and Carrier or PBX interoperability


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