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IT Network & Security Administrator II

Location: Norwood, Massachusetts
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Principal Duties and Responsibilities:

  • Design, configure, deploy, maintain and support the company’s enterprise network and security infrastructure including but not limited to Firewalls, VPN, SIEM, SD-WAN devices, Switches, Routers, Wireless, Voice gateways
  • Provide support assistance for the company’s 7x24x365 mission critical infrastructure systems; including on-call, change window, and unplanned emergency response
  • Analyze problems, recommend solutions, products, and technologies to meet business objectives & requirements
  • Actively protect information technology assets and infrastructure from external or internal threats and ensure compliance with policies and procedures including regulatory requirements regarding information access, security and privacy
  • Enforce policies and procedures through monitoring and auditing for potential security violations while ensuring systems are updated and patched
  • Assist the end-user, other IT professionals, and external customers in network and security support requests
  • Recommend network and security best practices to achieve stated business objectives, advise on risk assumptions for any deviations from standards, and provide alternatives to achieve desired end results
  • Assist in incident response for any breaches, intrusions, or theft
  • Evaluate and perform planning, testing, and implementation of software and hardware upgrades
  • Prioritizing and managing both project and daily work flow responsibilities
  • Maintain system documentation and configuration data for operating, regulatory, and audit purposes
  • Adhere to proper process and change management requirements
  • Collaboratively work with a global IT team and partner with external vendors for support of both internal, external, cloud, and hosted systems
  • Coach and guide Service Desk and Desk Side Support technicians in their incident response, directing incident first responder actions, and appropriately escalating issues.

Job Qualifications:

  • A Bachelor’s degree in Information Technology or a related field from an accredited institution
  • At least 3 years’ recent professional experience in Network Administration
  • 3+ years of professional experience with current network security protocols, hardware and software
  • Previous experience with Network infrastructure design, including telephony and video
  • Strong technical acumen with TCP/IP, VLANS, WANS, routing and switching (Cisco)
  • Previous experience with one or more of the following firewalls: Checkpoint, Cisco, Juniper or Palo Alto
  • IDS/IPS and Syslog setup, monitoring, and management
  • Ability to lead or contribute on multiple highly complex projects with final deliverable meeting requirements, on time, and within budget.
  • Detailed oriented approach with an ability to manage all project aspects from scoping, development, to delivery providing regular status updates and oversight
  • Current Cisco Certified Network Associate (CCNA) certification or equivalent level of industry certification
  • Outstanding customer service skills, including a passion to exceed support expectations and patience when working with non-technical users
  • Demonstrated analytical, problem identification, troubleshooting, and creative problem-solving abilities

Preferred Qualifications:

  • A Master’s degree in Information Technology or a related field from an accredited institution
  • Security+, CISSP, or other industry leading security certification accreditation
  • Familiarity with other system infrastructure areas including virtualization, server administration, and hosted/cloud platforms (including Azure) facilitating collaboration with other IT staff members, on-call support, and best practices for security management

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