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Systems Administration Windows

Location: rtp, North Carolina
Job Category: Other Area(s)

Systems Administration Windows

As a member of the Windows Systems Administration Team, this individual will be responsible for providing 24x7x365 support of server infrastructure within locations globally.

Part of the Systems administration role is to take technical ownership to ensure the stable operation of the in-house servers’ infrastructure systems. This includes planning, developing, installing, configuring, maintaining/ administering and optimizing servers and related components. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues within a team environment.

Primary responsibilities:
• Ability to provide strong vendor management and work coordination within BIIB and with various service providers. Manage the day to day activities of the outsource vendors within your assigned technology.
• Ability to provide operations support for the environment on a global basis. This individual will be part of the team responsible for providing 24x7 supports of the server infrastructure within all locations (required to participate in on-call support rotation).
• Strong GxP acumen, ability to work in a validated environment
• Develop and manage a process to support “incident management” and problem management across multiple areas of expertise
• Develop short-term corrective programs / process and long-term process redesign with appropriate support documentation.
• Should be comfortable with, and have experience, interacting with cross functional project teams. Responsible for approving/advising technical change controls within the windows team.
• Provide support for a continuous improvement plan strategy.
• Create and track business metrics to measure effectiveness and efficiency (capacity planning, etc)
• Represent Operations and work closely with other functional groups to develop work synergy.
• Develop a toolbox of best practice analytic methodologies and approaches used to help improve the efficiency and maturity of the Operations team.
• Help mentor managed service providers (MSP) with new operational process and technology updates

o Windows Active directory domain, SCCM, Powershell, DNS, WINS, DHCP, TCP/IP, Windows 2008, 2012 server operating systems
o HP server class, Cisco UCS, HCI enterprise server class infrastructure
o San and NAS systems
o Backup management
o Microsoft Office suite

Qualifications Preferred
Knowledge in:
o ITIL framework
o FDA Validation

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