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Business Analyst

Location: Boston, MA
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About the Job

Seeking a highly motivated individual to assist with the implementation and upgrade of a Management System.  The Business Analyst will be assisting the Project Manager by working with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives. They will act as a technical resource ensuring compliance with internal policies and external regulatory agencies.

Job Purpose

To assist the Project Manager by participating in the concept definition processes to drive out requirements and design for strategic projects. To ensure consistency and quality of all project documentation. To serve as a liaison for the Project Manager with IT, Operations and the end-users to analyze non-standard business and user needs, document requirements and resolve complex system problems.

Essential Job Responsibilities

  • Assists with managing mini projects with business units to understand their needs, gathers requirements and provides feedback to the Project Manager
  • Communicates with management and staff relating to project status, issues, and risks
  • Supports system patches and upgrades providing user training, system testing, process change management, and project coordination
  • Assists with the development of user manuals and trainings to help educate users on current, new, or modified functionality
  • Analyzes best practices in conjunction with internal and external subject matter experts
  • Proactively consults with end users and business heads to clarify current operating procedures identifying opportunities for improvement delivered through technology solutions
  • Provides appropriate support to web applications communicating with business units on status of key open issues
  • Assists with the management of web application support tickets and upgrades with vendors
  • QA of solutions, as appropriate, prior to end user delivery
  • Ensures system enhancements are completed in a timely fashion, they follow the appropriate IT guidelines and meet or exceed user requirements
  • Identifies system enhancements, documents business needs and determines development impact to current system processing
  • Partners with the technical areas in the research and resolution of system and process problems
  • Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects
  • Participates in strategic review of projects to ensure the consistency of all mini projects
  • Reviews operational procedures and methods and recommends changes for improvement with an emphasis on automation and efficiency

Responsibilities/Duties include but are not limited to:

  • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  •  Analyzes requirements; constructs workflow charts and diagrams; studies system capabilities; writes specifications
  • Improves systems by studying current practices; designing modifications
  • Recommends controls by identifying problems; writing improved procedures
  • Defines project requirements by identifying project milestones, phases, and elements; project team member
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Maintains system protocols by writing and updating procedures
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users
  • Maintains user confidence and protects operations by keeping information confidential
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends
  • Contributes to team effort by accomplishing related results as needed


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