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Windows Support - Tier 3


Location: Boston , Massachusetts
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Job Summary:

The Systems Operator will assist in the monitoring and management of the Windows infrastructurel.  The server infrastructure is a critical resource for the college; the Systems Operator ensures that the performance and availability of the systems infrastructure is maintained to the highest standards. The position will require an independently minded individual to apply his/her skills.

 

Essential Responsibilities:

  • Manage and monitor the helpdesk queue.
  • Troubleshoot and resolve basic support desk tickets
  • Monitor and perform routine operations for Windows systems.
  • Administer enterprise level patching process and system if applicable.
  • Monitor call-tracking system:  Investigate and resolve trouble tickets
  • Must have the ability to manage demands with frequent changes or delays and to work in team environment.
  • Assure consistency with the day-to-day support of the server infrastructure.
  • Collaborate with staff, faculty and students on the delivery of solutions that meet their needs while ensuring that security risk is minimized
  • Maintain systems and parts inventory.
  • Assumes additional responsibilities as required.

 

Job Requirements:

Minimum Level of Education Required                      Bachelor’s Degree or equivalent work experience

Minimum Level of Experience Required                     2-4 year’s relevant industry experience required.

 

Additional Required Skills and Abilities:

  • Operating Systems
    • In Depth knowledge of Windows Operating Systems
    • Working knowledge of VMware
  • Core Server Technologies
    • Helpdesk Tools (ServiceNow)
    • Windows Server System
    • Active Directory (including LDAP)
    • Server Virtualization (VMware)
    • SCOM Monitoring Platform
    • Backup Systems Administration
    • General Maintenance and Troubleshooting
    • Patch management and administration.
  • Demonstrated ability with test methodologies and environments
  • Experience working with end users (technical and non-technical) in defining requirements. Ability to communicate with diverse customer communities
  • Ability to excel with minimal direct supervision
  • Excellent troubleshooting and problem-solving skills
  • Detail and Task oriented
  • Strong formal (written) and informal (verbal) communication skills.
  • Great customer service skills
  • Ability to adapt to a constantly changing environment, task, projects and demands.
 

Tier 3 HelpDesk Support Windows Systems Patching Systems Monitoring Windows Server Troubleshooting O365 Support


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