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Veeva Cross Functional Lead

Location: Cambridge, MA
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Job Description Commercial Systems and Automation SGZ Veeva-Cross Functional Lead 

Seeking an energetic, motivated Salesforce.com Administrator/Developer to support the technical needs of the CRM platforms Primary focus will also include point person for CRM subject matter, leading communications and liaising Bioverative integrations as appropriate.

Reporting to the Director of Commercial Systems and Automation team this role will be a key member of the Commercial Systems and Automation team, with a primary focus for managing the Veeva/CRM systems on the SFDC infrastructure and internal Sharepoint site. 

This position will support Veeva for Commercial and Medical teams. Responsibilities include liaison between business and ITS,  gather and develop end user requirements to support the overall system, interact with the business users, manage individual project timelines, KPI management, reporting, analytics, data quality controls, process optimization.

This team member should have very strong written, analytical and oral communication skills with proficiencies in Excel, Sharepoint and PowerPoint.   Additionally, have the ability to learn quickly and be comfortable with a fast pace working environment and comfortable getting into the details with the business. 

Platforms include Salesforce.com Sales Cloud, Service Cloud, and Veeva orgs. This Salesforce.com admin/developer will have a particular focus on building and maintaining mobile solutions for the various field-based users. The role will work within a team of Salesforce.com administrators and business analysts to deliver innovative solutions to our business partners.

Work in conjunction with Field Sales Organization and internal departments to support, promote and monitor the optimal utilization of all field force applications. This position requires a person with the flexibility to move between operational, project, and end-user tasks quickly and seamlessly. The most critical elements of this role is willingness to get involved, team oriented, and understanding user requirements in an agile and fasted paced environment. 

They will need to work collaboratively with their team to ensure departmental goals are achieved including project management, release management, requirements gathering, testing, training, and end user support.  They will also work with their team to ensure that all CRM & Sales Reporting processes are scalable, efficient and documented in SOPs.

This role will work cross functionally with sales, marketing, compliance, information technology and commercial operations to ensure effective and efficient CRM & Sales Reporting. This role will be responsible for working with Sales leaders to understand the needs and requirements of the business units and ensure CRM and Sales Reporting tools are effectively serving their sales and marketing organizations.  This role will also require collaboration with vendors and information technology to prioritize, launch and implement new tools and system enhancements. The role’s responsibilities will include the following and may take on additional responsibilities as needed:

  • Work directly with the Support teams to bring open Help Desk issues to a resolution by triage and monitoring progress. 
  • Veeva report building to export and support offline excel tools and spreadsheets, with extensive formulas, macros and template versions.
  • Engage with the business and end user teams to understand pain points and solution issues in conjunction with the ITS administrators and business partners.
  • Manage initiatives to improve the business unit’s operational processes support the vision of central point of access with a strong focus on user experience
  • Works with BU and Brand Lead to understand business needs and provide effective efficient requirements for Veeva Vault CLM, Approved Email and Veeva Engage.
  • Define and develop full SOPs on the process to maintain and enhance the field and patient focused commercial & medical systems to leverage in their roles to ensure sustainability and efficiency.
  • Provide training support for the customer facing roles work closely with the business units in the development, communication and training of Veeva/CRM changes or enhancements & remediation plans for all employees.
  • Responsible for developing and maintaining documentation and QC process around application development, dashboards, reports, and any other functional areas as required. 
  • Conduct analysis and documentation of existing business processes; recommend process improvements 
  • Assist team leads with resource allocation and resolving program issues 
  • Assist with internal and external audits including compliance 


  • 1-3 CRM/ Salesforce.com Administrator & Veeva experience
  • Veeva Certified & Veeva Vault experience preferred
  • Experience, preferably in the biotech / pharma space 
  • Technical proficiency with analytics systems and Excel, PowerPoint, and Word applications 
  • Sharepoint experience preferred
  • Excellent Oral & Written Communication Skills 
  • Demonstrated collaboration and teamwork with internal and external stakeholders at all levels within the organization 
  • Experience with the implementation and support of business in IT projects 
  • Experience developing, leading and performing large application test plans (functional UAT and SIT integration) 
  • Candidate should have experience with system and application monitoring 
  • Ability to analyze existing processes and propose process improvements that can increase accuracy, efficiency or cost 
  • Experience with vendor management 
 B.A./B.S. Degree  

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