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Senior Computer Support Technician (Network Engineer)

Location: Boston, Massachusetts
Job Category: IT/Network Services/Support

Specifications for ITS63 IT Staff Augmentation Posting


Senior Computer Support Technician (Network Engineer)

X_ New Posting

__ RePosting:    __ No suitable resumes received, reposted with no changes (please do not resubmit resumes)

                                __ Reposted with skill set edits

                                __ Reposted with different title, higher maximum rate

__Posting with same requirements as recent posting <enter COMMBUYS number or other unique identifier>, do not resubmit resumes submitted in response to that posting


General Requirements:

CORI requirements:   _X_After candidate selection

                         __ Other (including special requirements):


Interview requirements:  _X_  Initial contact by phone, interview may be in person

                                                  __  Other:


Maximum acceptable hourly rate:  $65.00


May be filled PRIOR TO CLOSE DATE:  _X_Yes  __No


Additional Resume Submission Specifications and Requirements:

  • Total number of positions sought: 4
  • Maximum number of resumes per ITS63 Vendor: 3
  • All Bidders MUST complete line item on Candidate Bid Sheet for each resume submitted.
  • Bid sheets and resumes must be submitted via COMMBUYS by Friday, September 11, 2020, 3pm, at the latest.
  • All vendor communications will occur via COMMBUYS.  Other contacts with Trial Court employees concerning this posting may be considered grounds for disqualification.
  • Vendor questions must be submitted via COMMBUYS by 3pm on Tuesday, September 1, 2020.  Answers will be posted by 5pm on Friday, September 4, 2020.
  • Applications will be reviewed and processed as they are received and may be submitted immediately.
  • If the same candidate is submitted by multiple vendors, the criteria in ITS63 will be used to determine which vendor will be contacted to arrange an interview and will be awarded if candidate is selected.
  • Deployment activities will periodically require travel to and from courts of the Massachusetts Trial Courts.
  • Rates are all-inclusive (travel and any related expenses are included in the rate)
  • Option to offer resource position after six months as regular or contract employee:  Resource will be eligible to apply for technical positions within the Office of Court Management.


Worksite Address:  One Center Plaza, Boston, MA 02108

Engagement Length:  3 months

Renewable:  Yes, up to total of 12 months, contingent upon funding

Project(s) Duration:  3 months up to 12 months

Hours per Week:  37.5

Other Schedule Related:   While requirements may vary, work is generally expected to be completed on-site, between the hours of 8am and 5pm.

Rate Card Title from the Rate Card posted on COMMBUYS:  Network engineer.




Include answers to these questions on the Candidate Bid Sheet:

Has the candidate been employed by another MA Govt Agency now or in last 12 months? If yes, for most recent engagement, enter MA Govt Agency name, Rate Card Position Title, and Vendor Bill Rate.

How many years does the candidate have providing technical support within an IT environment?

List any relevant professional certifications that the candidate has completed successfully.

Senior Computer Support Technician
Boston, MA
3+ moth contract 

The Office of Court Management for the Massachusetts Trial Courts is looking for a Senior Computer Support Technician with at least five years of experience working in a technical environment, to support multiple initiatives intended to improve the delivery of services by the courts.  The position requires an ability to work both independently and as part of a team.


  • Provides direct support to Trial Court personnel and others throughout the Trial Court who use information technology and systems 
  • the support provided may be delivered by telephone, by electronic mail or other electronic means, or in person
  • Resolves problems or answers questions immediately when possible
  • Tracks activities leading to resolution of problems, particularly when that resolution requires referral to or assistance from others
  • May direct others in resolving problems
  • Assists in training users on proper use of information technology and systems
  • Maintains appropriate records regarding problem situations and their resolutions through the use of a help desk ticketing system
  • Analyzes records to identify patterns and trends in calls for assistance and recommends appropriate actions to address these patterns
  • Documents resolutions to recurring problems and support issues
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages 
  • may modify specific applications for use in operational departments
  • Instructs Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets and database management 
  • provides instruction or written documentation where required
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals, such as printers, scanners and related hardware
  • pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
  • Assists in instructing Trial Court personnel in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management
  • provides instruction or written documentation where required
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems
  • makes repairs and corrections where required
  • Acts as a technical resource in assisting users to resolve problems with equipment and data
  • implements solutions or notifies outsource providers as required
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems
  • maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
  • Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
  • Travels to courts and other facilities throughout the Commonwealth of Massachusetts.  
  • Valid drivers license and clean driving record required.

  • Minimum of five years of experience providing computer technical support, including at least two years of computer installation, maintenance, and repair experience
  • Demonstrated ability to identify problems and to develop feasible solutions.
  • Experience troubleshooting and solving hardware and software problems and instructing users on new or upgraded computer applications and hardware
  • Skill in installing, configuring, maintaining, and upgrading Microsoft operating systems, and application software
  • Experience installing, configuring, and repairing monitors, network equipment, and peripherals such as printers and other devices
  • Ability to use initiative and independent judgment, organizing one’s own work, managing multiple assignments, setting priorities and meeting critical time deadlines
  • Ability to communicate effectively with coworkers, subordinates, superiors, the public, representatives of public and private organizations and others


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