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Application Support Specialist


Location: Boston, Massachusetts
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  Responsibilities/Duties

  • Provide expertise and technical knowledge about an application or suite of applications
  • Answer queries and resolve issues with software applications and escalate or close tickets as necessary
  • Able to interpret and appropriately triage IT issues reported by users
  • Respond to email messages for customers seeking help and provide on-call tech support to an application’s users
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Train users on specific applications and document creation
  • Maintain, troubleshoot, resolve issues/bugs as they arise and ensure timely resolution
  • Develop test cases and scenarios in order to pinpoint the root cause of product bugs
  • Work closely with the development  and business analyst team and assign tickets accordingly to project team
  • Ability to work with cross-functional teams
  • Ability to juggle multiple projects simultaneously
  • Great analytical, critical thinking and problem-solving abilities
  • High attention to detail
  • Exhibit excellent verbal and communication skills
  • Learn new technologies if requested

 

Experience/ Qualifications

  • Minimum BA/BS with 2+ years of professional IT experience
  • Proven problem-solving skills
  • Strong experience with problem solving skills
  • Excellent written and oral communication skills
  • Working knowledge of Microsoft Office Suite
  • Exposure to the following technologies is a plus

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