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Telecom Architect

Location: Quincy , Massachusetts
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  • Creates short- and long-term strategic plans to ensure EOHHS-IT’s telephone services meet existing and future requirements, driving maximum value for government business units while saving taxpayer money.
  • Spearheads the redesign of telephony solutions throughout the enterprise, particularly legacy systems and services that need robust, modern replacements, such as power-fail phones, remote call forwarding, fax machines, Centrex hunt groups, and other TDM services.
  • Leads projects revolving around planning, designing, and implementation of phone deployments for new user groups that will be coming onto the phone system.
  • Routinely oversees and audits managed telecom vendors to ensure quality and provides feedback on ways the vendors can improve designs and services.
  • Participates in the evaluation of vendor hardware, software, and services; recommends purchases. Participates in the design and implementation of new systems, as well as upgrades to existing solutions.
  • Assists in the design, implementation, and management of contact center (ACD) groups, templates, reporting, menus, and queues.
  • Documents enterprise telecom solutions as needed using tools such as Visio, Excel, and/or Word to depict physical and logical associations and integrations.
  • Ensures vendor-managed system upgrades are coordinated and implemented properly.

Preferred Knowledge, Skills & Abilities:

  • 5 years of hands-on experience in telecommunications system engineering and architecture.
  • 5 years hands-on experience in maintenance, operation, troubleshooting design, implementation and management of telephone systems.
  • Experience with evaluating, recommending, engineering, and formulating test and implementation plans for the telecom technology.
  • Experience with managing an on-premise based contact center migration to a cloud- based application. Basic knowledge of Verizon VCC is a plus.
  • Experience with creating softphone strategic roadmaps and managing softphone deployments.
  • Strong knowledge and hands-on experience with the following technologies:
    • Session Initiation Protocol (SIP) -related technologies (such as SIP Trunking, SIP Gateways, and SIP Endpoints)
    • Cisco Unified Communications Manager (CUCM), Cisco 7900-series and 8800-series phones, Cisco Unity Connection, Cisco Expressway, and Cisco Emergency Responder (CER).
    • Unified Communication Collaboration solutions such as Cisco Webex and Cisco Jabber
  • Basic understanding of network and telecommunication concepts such as Cisco Routers/L3 Switches, G.711/G.729 codecs is required.
  • Experience with eFax solutions such as RightFax a plus.
  • Experience with NICE in Contact contact center platform a plus.
  • Experience related to network technologies such as TCP/IP and hands-on experience with Cisco routers and switches preferred but not required.
  • Identify industry trends and lend insight to the Unified Communications telecom planning process - Design cost-effective voice networks that follow industry best practices.
  • Complete audits, determine system improvements, help make decisions, and implement changes in a timely manner.
  • Strong organizational, written and oral communications skills.
  • Plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.

Education and Certifications:

  • Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • Cisco CCAr, VOIP, SIP, CCNP and other related telecommunication certifications are highly desired.




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