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Project Manager/Technical Lead

Location: boston, Massachusetts
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Functional Title: Project Manager/Technical Lead

Overall Function: Drive Operational Readiness for PFML

  • Demonstrated ability to define service operations models and processes for systems and applications
  • Demonstrated knowledge of Service Management principles and best practices (e.g., ITIL)
  • Experience implementing new support/delivery organizations, building the team and support processes
  • Demonstrated skill liaising between business and technology areas
  • Proven Agile project management experience
  • Ability to ensure process and technology investments provide optimal value to the business
  • Several years of experience with business operations, customer service delivery, and application support
  • Vendor/supplier and contract management experience
  • Distributed organization management experience
  • Knowledge of Cloud Computing a plus


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