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Sr. Business Analyst – MassHealth/MSD

Location: Quincy, Massachusetts
Job Category:


Program Overview:


The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 23,000 employees statewide. EOHHS services directly touch the lives of slightly more than one in four residents in the Commonwealth — some of our most vulnerable citizens, including children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and ?nancial bene?ts to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.


Job Overview


The Massachusetts Executive O?ce of Health and Human Services (EOHHS) is seeking to hire a motivated IT Senior Business Analyst to join its Medicaid Systems Development (MSD) team supporting MassHealth Applications. MassHealth (MH) is the EOHHS o?ce that administers the Medicaid program and the Children’s Health Insurance Program (CHIP) in Massachusetts. MassHealth applications provide critical support for access to health care for some of Massachusetts’ most vulnerable individuals.


DESE (Department of Elementary and Secondary Education) is a state agency within the Executive Office of Education who is authorized to administer the National School Lunch, School Breakfast and Special Milk Programs within the Commonwealth (School Nutrition Program or SNP). DESE works with LEAs (Local Education Agencies) and ensures minimum nutritional standards for all public elementary, secondary and vocational-technical schools.


The Sr. Business Analyst’s primary role is to support DESE and work on AWS migration in conjunction with the Shared Applications Architect and Release Management teams. He/she is responsible for enhancing the quality of IT products and services, analyzing data to inform business decisions, and assessing technological solutions to support business needs. Lead business and technical requirements assessment to define and develop requirements for new or existing enterprise systems in accordance with standard operating methodology.


The Sr. Business Analyst must possess exceptional interpersonal skills as they need to act as a communication link between the IT and agency business groups. Work with business users to plan and document user stories; manage and support expectations of product owners. Collaborate in defining acceptance testing and end-user training requirements and be experienced with release management processes. Facilitate change management activities between the project team and IT service groups; and work with helpdesk operations to create and implement support procedures. This is an exciting opportunity to join a highly skilled, fast-paced team and contribute to critical and highly visible projects within the Executive Office of Health and Human Services.



Job Duties: (Detailed list of Responsibilities)


  • Lead and conduct business analysis to elicit requirements as the foundation for IT solutions to meet business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, and JAD Sessions) and organize into traceable, testable, and verifiable data and business formats.
  • Conduct business analysis for the purpose of identifying solutions to improve the efficiency and effectiveness of the system to fulfill the business requirements (e.g., Data Flow Diagram, Context Diagram, Business Process Model, Root Cause Analysis, or Gap Analysis).
  • Develop comprehensive written documentation of what the system, process, or product service must do in order to satisfy the business requirement; this includes creating, updating, and maintaining documentation (e.g., Business Case, Use Case, Business Requirements Document [BRD], Gap Analysis, Impact and feasibility Analysis, Change Management Analysis) throughout the system development life cycle utilizing proper version control in the designated knowledge repository.
  • Validate and verify requirements throughout the system development life cycle (SDLC) to ensure systems perform to the required specifications and can achieve target goals. This includes leading efforts to ensure test plans and scenarios are created; as well as review and signoff on test results (e.g., ADA, functional, performance and vulnerability).
  • Apply project management standards to facilitate change management and manage expectations effectively and to identify, track and escalate constraints/risks and communicate timely to appropriate stakeholders using standard RAID processes.
  • Continually seek opportunities to increase customer satisfaction and deepen relationships.
  • Monitor and triage support voicemail, email, and support tickets to ensure timely responsiveness to systems and operational questions, problems, and/or bug identification.
  • Ability to create detailed technical drawings using tools such as Visio or other Microsoft tools
  • Domain knowledge in healthcare a strong plus.
  • Perform other duties as assigned.




REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):


  • Broad knowledge of business analysis techniques for creating requirements and certifying software acceptance.
  • Broad technical knowledge and experience supporting wide range of applications, data processes and technologies (e.g., C, C++, Java, .NET, Oracle and Cloud).
  • Prior experience with Jira, SQL Queries, Rational Quality Manager (RQM) and ADA compliance.
  • Strong familiarity with NIST security standards and working with PII and PHI data.
  • Proven understanding and knowledge of software development life cycle (SDLC).
  • Experienced in use cases and testing methodologies including functional, systems, integration, performance, and UAT.
  • Demonstrated ability to conduct detailed planning, perform risk assessments, and successfully mitigate risks.
  • Ability to develop and maintain effective relationships with management, end users, project team members, and vendors. Excellent customer service skills.
  • Excellent oral and written communication and presentation skills.
  • Proficient in using Microsoft Office suite, Visio, MS Project, other project management and collaboration tools. 
  • Excellent problem-solving skills.



QUALIFICATIONS (Education, Years’ Experience, Certificates):


  • Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
  • Professional certification in IIBA preferred or a minimum of 5 years of extensive hands-on experience in IT application implementations or systems support.
  • At least 5 years of experience working in a Business Analysis, IT Management or other related experience in an IT healthcare environment
  • At least 3 years of business analysis and data analysis related experience within IT system development project(s).
  • Prior experience in healthcare or government setting desired.




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