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Network Engineer


Location: Boston, Massachusetts
Job Category:

Network Engineer

GENERAL DUTIES AND RESPONSIBILITIES

·         Installs and supports Server hardware, operating systems, and management applications.

·         Hardware support includes all rack mountable servers, UPS, blade servers, NAS Servers, SAN, and SAN fabric switches.

·         Log issues in our tracking system and coordinate problem resolution with other working groups; and ensure that appropriate communication, hand-off, and follow-through occur.

·         Primarily responsible for providing efficient and effective problem identification and resolution for end users, including answering questions, providing advice, troubleshooting, and assisting customers in solving technology related problems.

·         Technical lead staff person for monitoring software.

·         Has drive and passion for excellent customer service and continuous quality improvements.

·         Adheres to all security standards and directives.

 

DETAIL DUTIES AND RESPONSIBILITIES

·         Looking for high level skillsets as a senior systems administrator familiar with:  VMWARE, Windows servers, clustering, PCI compliance. AD Management and best practices.

·         Administration of monitoring environment.

·         Administration of patching environment.

·         Administers all security certificate infrastructure in server environment.

·         Administration of AD environment (users, groups, OU’s and best practices for security)

·         Supports SAN installation, support, LUN configuration, and fabric switch configuration.

·         Performs system updates, upgrades, and maintenance per server schedules.

·         Ability to work with network group for switch port needs and resolve any connectivity issues with servers.

·         Fields tier 3 Helpdesk calls and coordinates problem resolution.

·         Supports other IT project leads and team members in the support, testing, and training of the user base..

·         Project Management skills.

 

QUALIFICATIONS

·      Windows operating systems

·      Server hardware troubleshooting, repair, and configuration

·      Business Knowledge—The individual should have a working knowledge of all electronic devices. Ability to be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology.

·      Executes and Results-Driven—Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others.

·      Attention to Detail—A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures.

·      Collaboration and Teamwork—Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources.

·      Client Relationship Management—Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet the needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted.

·      Flexible Hours—Flexibility in hours once on-call and support coverage schedules are worked out with the team. Applicant must be willing to work additional or non-standard hours to support delivery of time-critical project deadlines.

 

QUALIFICATIONS ACQUIRED ON THE JOB

 

·      SAN Installation, Management, and Configuration—Storage Area Networking is complex and multi-faceted. It involves precise planning, implementation, and testing. Zoning LUNs, connected fiber, loading drivers on the servers, and managing disk space.

·      Failover Clustering—Highly-available file servers using Microsoft clustering; creating new clusters and managing existing clusters.

·      Windows Server  2008, 2012, 2016—clustering, virtualization, and systems management. All new technologies learned by installation and testing.

·      Server Virtualization—Manage and maintain virtual environment.

MINIMUM  ENTRANCE  REQUIREMENTS

 

Working Knowledge of Windows 2003, 2008, 2012 Server Operating Systems

·      Degree in Computer Science, Information Systems or related field, or equivalent work experience is preferred.

·      Five years’ experience in customer service is required. Experience in a technical support role is preferred.

·      Strong knowledge of system testing best practices and methodologies.

·      Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.

·      Exceptional oral and written communication

·      Good phone etiquette and the ability to diffuse agitated situations.

·      Expertise in Microsoft Office products.

·      Above average hardware troubleshooting skills

·      Excellent customer service attitude

·      Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes, services and products

·      Excellent organizational abilities and customer service skills.

·      Ability to operate effectively and professionally under pressure

·      Self-motivated with a strong aptitude and desire to learn

·      Strong organizational and interpersonal skills

·      Desktop/laptop/network troubleshooting skills.

·      Servers/network troubleshooting skills.

 

Successfully perform job duties in accordance with defined procedures and with limited supervision.


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