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Systems Engineer


Location: Boston , Massachusetts
Job Category:

Storage Services Administrator 
5+ month contract 

The Systems Engineer ensures that the performance and availability of the systems infrastructure is maintained to the highest standards. Implement and manage projects in support of scalable system designs, solutions and policies, troubleshoot and resolve complex server issues and build and administer various software systems within the portfolio. Create functional specs and project planning documents to effectively plan and implement key initiatives. Monitor call-tracking system by investigating and resolving trouble tickets

The Storage Services Administrator will join a highly effective team of dedicated storage professionals supporting tens of petabytes of scale out storage for researchers working at the cutting edge of Life Science research and innovation.

We are looking for a passionate storage professional who is excited by the responsibility of securely storing and protecting ~45PB of research data much of which is attached to a High-Performance Compute Cluster. The successful candidate is excited about providing a great customer experience to our research community, students, faculty, and staff. We seek an individual who wants to be part of team, who is willing to bring new ideas to the group, and who can challenge existing processes and methodologies.

The Storage Services Administrator will have primary responsibility for maintaining Harvard Medical School’s Isilon storage infrastructure, currently consisting of 14 separate Isilon clusters with a total formatted capacity in excess of 90PB. As such, the successful candidate will have deep experience with installation, configuration, and administration of Isilon clusters at scale. Demonstrated expertise in these systems including troubleshooting experience of SyncIQ, Smart Connect, Snapshots, Quotas, and Isilon’s API is required. The candidate must also have experience with both CIFS/SMB and NFS protocols, including Windows and Unix permissions, in a mixed protocol environment.

In addition to Isilon we also manage Unity, Vast and ECS in our storage environment. We also have a growing cloud storage strategy and multiple traditional block storage arrays as well as archive and incremental back-up tiers. All storage runs over the HMS Ethernet or Infiniband networks; experience with these technologies is a plus.

Given the rapidly evolving storage landscape and the overall storage footprint at HMS we are always looking at new technologies and new partners. The Storage Services Administrator will need to keep abreast of new storage technologies, and offerings and is expected to recommend new opportunities and directions to the larger team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
? Maintenance and management of Isilon storage systems
o Service-related issues
o Hardware installation and troubleshooting
o Configuration management and troubleshooting
o Performance tuning and optimization
? Configuration and utilization of hardware and software monitoring systems
? Responsible for reporting and tracking storage utilization and trends over time to predict growth
? Responsible for monitoring success of replication and tiering of data
? Quickly escalate all issues to supervisor
? Under supervision participate in data migration and hardware upgrade projects
? Review new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans
? Troubleshooting of any issues clients and users experience through to completion and resolution, including vendor escalation when necessary
? Create and maintain documentation
? Implement additional storage tiers
? Participate in off hours on-call schedule
? This position will require occasional night and weekend work
? Other duties as assigned

BASIC REQUIREMENTS:
? Bachelor’s degree, or equivalent professional experience.
? A minimum of 5 years in Storage Administrative positions with direct interaction with servers and hardware or equivalent IT experience
? Experience with Isilon storage, including installation/configuration, software configuration, and troubleshooting
? A good understanding of LINUX and Windows permissions, shared folders, remote application execution, and associated best-practices
? Experience managing large-scale multi-vendor projects and deployments
? The position requires the ability to lift hardware (typically less than 50lbs, but occasionally greater than), reach up to 6 or 7 feet above the ground, and work comfortably

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