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Director, Operational Excellence

Location: Cambridge, Massachusetts
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The Strategic Program Management and Operational Excellence Team is a growing organization with a vision to build Moderna’s business processes, simple, lean and efficient to fuel our growth. We want to build a performance and continuous improvement-based culture leveraging best practices.

The Director of Operational Excellence working with our diverse and fast paced teams, will focus on building the Operational Excellence capabilities and the culture of continuous improvement that will strengthen and streamline our operations and eliminate operational wastes. He/She will work with the executives and the senior leadership team to identify, across all the business areas, key improvements, and will support building and progressing programs and cross-functional efforts that drives those.

The role will require someone who is hands on and able to contribute as both a leader and individual contributor. The role will provide solid analytical support for all Operational Excellence teams to improve daily operations. We are looking for individuals who can enhance our team with their knowledge, skills, innovation and “can do” attitude. He/she should be able to recommend, develop, implement, and support new practices that maximizes business value and efficiencies.

This person will provide leadership and vision: the role requires a transformational leader (leadership is valued at all levels of the organization) who is willing to work with digital leaders on how to leverage new technologies and innovation to solve process challenges, learn new skills, drive innovation across the spectrum of his activities. To foster and enable best practices, thinking and acting strategically with technology is key.

Here’s What You’ll Do:

Drive business process transformation and continuous improvement across Commercial Operations, Medical Affairs, Regulatory Operation, and/or Safety Operation by applying Lean, Six Sigma, Design Thinking and/or other proven operational excellence methodologies and tools.

Lead Moderna’s champions for Operational Excellence in all business functions to identify and deploy related programs. By using data, information value streaming and analytics diagnose problems which could relate to process, people, policy, technology, etc. develop the business cases that drive increased efficiency and improved employee experience and put in place the actions and the programs to address the vision.

Provide definition, development and implementation of standard operations frameworks working with all the functional areas. Set standards and drives excellence in work-planning, governance, change management, deliverable production, and financial tracking.

Lead the roll-out of effective training programs on improvement tools such as: Lean thinking, Six Sigma, dashboards, etc. including the development and maintenance of an active pipeline of practitioners throughout the company

Coach and mentor the teams to innovate on new ways of working that challenges the status quo. Manage efficiency of operations by leveraging alternative delivery models e.g. automation, while delivering a consumer-grade employee experience. Understanding customer needs is key to process improvement.

Define methodologies to ensure consistent tracking of the continuous improvement plans and review that each program execution have appropriate tracking and measures and that all the key decisions to ensure company objectives are met. Analyze trends/benchmarking data, display openness to new ideas, change and learning, identify opportunities for leverage, set and keep focus on goals, utilize resources effectively and anticipate issues.

Develop relationships with senior leadership and act as champion to foster the culture continuous improvement throughout Moderna

Partner with the digital team to ensure that any technology required to implement the process optimization is planned for and establish shared governance and methodology for tracking, monitoring, and decision management.

Here’s What You’ll Bring to the Table:

Results-oriented individual with strong influencing, problem solving and negotiation skills that drive accountability and who has a proven ability to build relationships and influence individuals at all levels in the organization to problem-solve complex issues.

Proven capabilities in managing and executing Operational excellence initiatives in a growing and fast paced environment.

Ability to perform under pressure and lead multiple priorities with competing demands for resource while instilling confidence in the business and demonstrating the business value of OE activities.

Trust by being appropriately open, honest, consistent and ethical, seeking to eliminate inefficiencies and engaging others as well as organization, prioritization, follow-through and time management.

Ability to inspire others to take on extraordinary efforts with positive attitudes, drive, and determination, that demonstrate a passion for business optimization.

Proven track record as not only as a “coach/leader” leading others, but also having the willingness and ability to roll up the sleeves and engage in detailed execution when required.

A Service-oriented mindset where the personal satisfaction is coming from a job well-done that makes customers happy.

15+ years of leadership experience in Continuous Improvement Methodologies (Lean, Six Sigma, Kaizen, etc.) with increasing responsibilities. 5+ years applying Continuous Improvement and Lean methods with Life Sciences. Commercial Operations, Clinical and/or Regulatory experience preferred.

Track record of tangible improvements, with evidence of successful implementation of continuous improvement programs resulting in improved performance in quality, lead-time and productivity

Detail oriented, exceptional attention to detail with ruthless pursuit of excellence in everything he does.

Full functional knowledge of key end-to-end business processes (Order to Cash, Source to Pay, Hire to Retire, Record to Report, Plan to Distribute, Idea to Market, etc.)

Excellent analytical, strategic planning, strategic conceptual thinking and execution skills.

Excellent verbal and written communication skills, including the ability to explain sophisticated concepts to business stakeholders.

Ability to effectively collaborate in a dynamic, cross-functional matrix environment.

The ideal candidate has experience in the creation and running of a global OE center of expertise

Solid planning, organizational and project management skills with the ability to multi-task and assimilate new information quickly

Bachelor’s degree BS/BA in advanced process engineering or equivalent experience.

Lean/Six sigma Certifications

Master’s degree or MBA preferred

PMP Project management knowledge, experience and/or certification preferred

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